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Are the prices subject to change?
In certain instances, our menu prices may change. We will always strive to maintain costs and only change prices when necessary.
We will always quote a “starting at” price and not a final cost, due to changes or conditions in your services. Our service providers will go over your services and define any changes to pricing if any are needed.
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Do I have to make an appointment?
We recommend that you reserve appointments in advance in order to receive your preferred date, time and service provider for your services.
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Can I reserve a wedding party?
These require a credit card to hold your reservation. A 48 hour notice is required for cancellation. A no-show no-call will result in a charge to your credit card for 50% amount of the services. If you have a gift card, it will be voided.
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What if I cant make my appointment?
Our staff are in great demand, so please be respectful to their time and that of other guests by honoring your commitment to be here. We require at least 24 hours notice when canceling an appointment. Spa packages and multiple bookings require at least 48 hours. Repeated no-shows or cancellations may require credit card prepayments to reserve an appointment.
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How long before my appointment should I arrive?
Our scheduling is designed to permit the correct time needed to complete your services. Please help us by being on time so that we may complete your service as scheduled. We recommend arriving 10 to 15 minutes prior to your services.
If you are 10 – 15 minutes late it may be necessary to reschedule your appointment.
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Can I bring my kids?
We strive to create a relaxing and enjoyable atmosphere for all of our guests. Many of our guests are also parents and look forward to “their” time. We request children be brought into the salon only when they have no other options. Please make babysitting arrangements in advance and come enjoy the experience without your little ones.
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I have some health concerns who should I inform?
Please notify our staff before booking spa treatments if you are pregnant, have allergies, high blood pressure or any other physical ailments or disabilities. The salon is designed to be handicap friendly, please help us to book the appropriate services for you.
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May I use my cell phone?
Please turn your cell phones and pagers on silent. Be mindful of other guest’s space. While we welcome you to engage in quiet conversation, please refrain from loud talking. Many guests savor a much needed private moment.
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May I leave some sort of gratitude?
In appreciation of outstanding service, gratuities may be given at your discretion.
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Do you accept credit cards?
We accept Visa, MasterCard, and Discover.
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What if I’m not satisfied?
If you are not satisfied with your service we require you to notify and rebook your service within 7 days of your original appointment to avoid any additional charges. We strive to better serve our guests.
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